Quality Assurance

OUR PRINCIPLE

Quality Comes First! We Make Sure That Every Minute Detail Is Looked Into While Manufacturing Even The Smallest Product. 

HOW DO WE GUARANTEE QUALITY

Before Fabrication

  1. Kick-off meeting
  2. QC documents submittal and approval 
    • Fabrication schedule
    • Shop drawing and data sheet
    • Fabrication procedures(WPS, PQR, NDT, etc.)
    • Inspection and test plan(ITP)
    • Other documents

3. Inspection and PMI of all raw materials

 

During Fabrication

  1. Fabrication fully as per the approved QC documents
  2. Pre-inspection meeting
  3. Internal inspection fully as per the ITP
  4. Third party inspection fully as per the ITP
  5. Client final inspects the products
  6. Daily, weekly or monthly progress report

 

After Fabrication

  1. Packing check
    • Packing
    • Packing list
    • Nameplate
    • Shipping mark

        2. Release note

        3. Final data book

The whole process is strictly controlled through the above to ensure each product is produced as per customer specifications meeting or exceeding applicable codes and standards. Each product is inspected and related documents are maintained to ensure the top quality and traceability.

after-sales service

1. Product Warranty

  • We offer a warranty period for all our products, during which any manufacturing defects or issues will be addressed at no additional cost to the customer.
  • The warranty period is 12 months after operation or 18 months from date of delivery, which comes earlier. 

2. Technical Support

  • Our dedicated technical support team is available via phone, email, or online chat to assist customers with troubleshooting, product usage and maintenance tips.
  • We provide detailed technical documentation and user manuals to help customers understand and operate our products effectively.

3. Customer Feedback and Improvement

  • We encourage customers to provide feedback on our products and services to help us continuously improve and meet their expectations.
  • Customer feedback is regularly reviewed and discussed within our team to identify areas for improvement.